Customer Centricity Month 2024: From Fundamentals to Future Trends

We are thrilled to announce that you can now register for Customer Centricity Month 2024! 

We invite you to reserve your place at Customer Centricity Month - a month-long series of free webinars designed to take you from understanding the fundamentals, to delivering on the future of Customer Centricity. Brought to you by Sopra Steria Next and cxpartners. 

Sign up now for free webinars every Wednesday throughout November, 11am - 12pm. 

Organisations are innovating faster, customer expectations are changing more frequently and it's more important than ever that organisations stand out from competitors. 

In previous years of Customer Centricity Month, we've covered the fundamentals of using our Customer Centricity Model, and shown how customer centricity can help organisations to become more resilient. This year we are taking it up a level and looking at what's next for organisations. 

Across the month of November we are holding a series of events that will help you stay ahead of the curve and ensure sustainable growth and customer satisfaction. 

Hear from experts and leaders as they discuss how emerging technologies and shifting consumer expectations are redefining what it means to be customer-centric. 

When: Wednesday 6th November, 11am - 12pm 

Host: Susannah Matschke, Head of Data & AI Consulting, Sopra Steria Next 

Data automation and artificial intelligence are transforming customer interactions, increasing productivity and driving innovation. And, crucially, they can create radically improved user experiences. 

In this webinar, we'll look at how organisations can unearth this value themselves and get ready for the age of AI. 

We'll discuss how organisations can leverage data to create hyper-personalised experiences, use AI to predict and meet customer needs before they arise, build trust through ethical AI practices, and much more. 

Join us as we dive into the cutting-edge intersection of Data, AI, and Customer-Centricity - the powerful trio shaping the future of business. 

When: Wednesday 13th November, 11am - 12pm 

Host: Giles Colborne, Strategy Director, cxpartners/Sopra Steria Next 

How do organisations get the value they need from customer centred design? 

We’ve been speaking to design leaders in large organisations to understand why some design teams are falling back and others are flourishing. 

In this talk, we’ll give you an insight into how to develop a design strategy that’s right for your organisation. We’ll talk about the challenges we’ve uncovered: conflicting priorities, budgetary pressure, and massive technological change. 

We’ll cover how to go about setting goals, to developing a strategy, to retaining the right skills and staying on track. 

When: Wednesday 20th November, 11am - 12pm 

Host: Sophie Grencis, Strategic Design Director, cxpartners/Sopra Steria Next 

In today’s competitive business landscape, strategy alone isn’t enough. As Peter Drucker famously said, “Culture eats strategy for breakfast”. To get the most out of your strategy, you need to have the right culture around it. 

The critical thing we hear time and time again, from the organisations at the top of their game, is the deep-seated belief that they win by delivering customer value. And this translates into measurable success with customer centric organisations achieving nine times more revenue growth, higher employee satisfaction and quicker agility to adapt and change. 

That success hinges on a culture that puts customers at the heart of everything. But how do you drive such a shift within your organisation and achieve such impressive results as these? 

In the webinar, we will be joined by a panel of experts who will discuss: 

• Why a customer-centric culture is essential for long-term business success 
• How organisations who are set up in this way can become more future focused 
• Practical steps you can take to bring this culture in your own organisation 

When: Wednesday 27th November, 11am - 12pm 

Host: Tom Scott, Experience Director, cxpartners/Sopra Steria Next 

In an era of rapid change, how can organisations evolve their approach to customer centricity?  

In this session we’ll explore the interplay between emerging technologies, shifting consumer behaviours, and how organisations are changing.  

Then we'll consider potential future scenarios and discuss practical way for organisations to adapt and thrive in this dynamic landscape. 

We look forward to seeing you there! Sign up now to all of the sessions and secure your place