Customer Centricity Month is back for 2024
Update: you can now sign up for Customer Centricity Month 2024 here
Customer Centricity Month is back for 2024 with a series of events throughout November designed to help you stay ahead of the curve and ensure sustainable growth and customer satisfaction.
If you would like to receive exclusive, early access to the events, please register your interest. We will keep you updated over the coming months on new announcements of speakers and talks so that you can be the first to sign up and secure your place!
About the event
Organisations are innovating faster, customer expectations are changing more frequently and it's more important than ever that organisations stand out from competitors.
In previous years of Customer Centricity Month, we've covered the fundamentals of using our Customer Centricity Model, and shown how customer centricity can help organisations to become more resilient. This year we are taking it up a level and looking at what's next for organisations.
Across the month of November we are holding a series of events that will help you stay ahead of the curve and ensure sustainable growth and customer satisfaction. Hear from experts and leaders as they discuss how emerging technologies and shifting consumer expectations are redefining what it means to be customer-centric.
Join us at Customer Centricity Month 2024, where we will take you from understanding the fundamentals, to delivering the future of Customer Centricity.
We will be announcing the individual events soon, so stay tuned.
What have we discussed in previous years?
In the meantime, why not catch up on content from previous Customer Centricity Month events?
Customer Centricity Month 2023: Creating resilient organisations
Last year we looked at ‘Creating resilient organisations’ and discussed how organisations can plan for the future whilst managing the day-to-day. And most importantly, how putting the customer at the heart of all business decisions can help you to do so. We were joined by a brilliant line up of guest speakers including: Octopus Energy, carwow, Sport England, Google and Sopra Steria, who gave examples of the topics in practice.
You can watch all of the sessions on demand here:
Customer Centricity Month 2022: How to thrive in challenging times
The year before, our theme was ‘How to thrive in challenging times’ where we looked at accelerating growth within organisations using our Customer Centricity Model. In the webinars we covered each dimension in detail alongside expert senior leaders from a diverse range of sectors including: British Council, Visa, UK Health Security Agency and Vodafone.
Catch up on the recordings now:
Lauren is the Marketing Executive here at cxpartners and along with the rest of the marketing team, she is responsible for ensuring that everyone knows about the brilliant work that we do.